Shipping policy
Shipping Policy
At Built On Sand, every piece is made to order with care. We believe in thoughtful production over mass inventory — which means your order is created just for you.
Processing Time
All items are made to order.
Please allow 2–5 business days for production before your order ships.
During high-volume periods (holidays or new drops), processing times may be slightly longer.
Shipping Time
Once your order has shipped, estimated delivery times are:
-
United States: 3–7 business days
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International: 7–21 business days
Shipping times may vary depending on your location and carrier delays.
Shipping Rates
Shipping costs are calculated at checkout based on your location and order weight.
Occasionally, we may offer free shipping promotions.
Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking information.
Please allow up to 48 hours for tracking updates to appear.
Incorrect Addresses
Please double-check your shipping information before completing your purchase.
Built On Sand is not responsible for orders shipped to incorrectly entered addresses.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact us within 7 days of delivery at:
support@builtonsandbrand.com
(Replace if different)
We’ll work quickly to make it right.
International Orders
International customers are responsible for any customs duties, taxes, or import fees required by their country.
Thank you for supporting a small, growing brand built on grit, sunshine, and sand. We appreciate you.